Privacy policy.

Lumivex USA

Effective Date: JAN 1, 2026

This Privacy Policy explains how Lumivex LLC d/b/a Lumivex USA ("Lumivex," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit www.lumivexusa.com (the "Site"), contact us, create an account, or purchase our products. By using the Site, you agree to this Privacy Policy. This Policy should be read together with our Terms & Conditions.

1. Information We Collect

Information you provide to us

  • Contact and inquiry information: name, company name, job title, email address, phone number, and any details you include when you submit a contact or "Inquire Now" form.

  • Account information: name, email address, password, and account preferences when you create or log into an account.

  • Order information: billing and shipping address, vehicle make and model, order history, and related details when you make a purchase.

  • Business information: fleet size, dealership or F&I program details, and similar information you share with us to evaluate a business relationship, including information entered into our savings calculator.

  • Payment information (such as card numbers) is collected and processed directly by our third-party payment processors. We do not store full payment card numbers on our systems.

Information collected automatically

  • Device and usage information: IP address, browser type, device type, operating system, referring website, pages viewed, time spent on pages, and general location (city/state) derived from IP address.

  • Cookies and similar technologies: small data files used to keep the Site working, remember your preferences and cart, and understand how visitors use the Site. See Section 5.

2. How We Use Information

  • Respond to inquiries, provide quotes, and communicate with you about our products and services;

  • Process and fulfill orders, manage accounts, and provide customer support and warranty service;

  • Evaluate and manage business relationships with fleets, dealerships, F&I administrators, and installers;

  • Send marketing and product updates, where permitted (you may opt out at any time);

  • Operate, maintain, secure, and improve the Site and our offerings;

  • Detect and prevent fraud, abuse, and security incidents; and

  • Comply with legal obligations and enforce our Terms & Conditions.

3. How We Share Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only as follows:

  • Service providers: companies that help us run our business, such as website hosting and e-commerce (Squarespace), payment processors, shipping carriers, email and marketing platforms, and analytics providers. They may use information only to perform services for us.

  • Business partners: manufacturers, authorized installers, or distribution partners where needed to fulfill an order, provide installation, or process a warranty claim.

  • Legal and safety: when required by law, subpoena, or court order, or to protect the rights, property, or safety of Lumivex, our customers, or others.

  • Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business, subject to customary confidentiality protections.

  • With your consent or at your direction.

4. Third-Party Links and Social Media

The Site may link to third-party websites and social media platforms (such as LinkedIn and Instagram). We are not responsible for the privacy practices of those third parties. Your interactions with them are governed by their own privacy policies.

5. Cookies, Analytics, and Do Not Track

We and our service providers use cookies and similar technologies for essential Site functions (such as your cart and login), to remember preferences, and for analytics. Some third parties, such as analytics providers, may collect information about your online activities over time and across different websites when you use the Site.

You can control cookies through our cookie banner (where displayed) and your browser settings. Blocking some cookies may affect Site functionality.

Do Not Track: Some browsers offer a "Do Not Track" signal. Because there is no uniform standard for responding to these signals, the Site does not currently respond to them. Where required by law, we honor Global Privacy Control (GPC) signals as an opt-out request.

6. Data Retention

We keep personal information for as long as reasonably necessary for the purposes described in this Policy, including to maintain business records, fulfill warranty obligations, resolve disputes, and comply with legal, tax, and accounting requirements. We then delete or de-identify it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices

  • Account information: You may review and update your account information by logging in to your account or contacting us.

  • Marketing emails: You may opt out by clicking "unsubscribe" in any marketing email or by contacting us. We may still send transactional messages about your orders or account.

  • Cookies: See Section 5.

9. California Privacy Rights

If you are a California resident, you may have the following rights, to the extent applicable to Lumivex under the California Consumer Privacy Act, as amended (CCPA):

  • The right to know what personal information we collect, use, and disclose;

  • The right to request deletion of your personal information, subject to legal exceptions;

  • The right to correct inaccurate personal information;

  • The right to opt out of the sale or sharing of personal information (we do not sell or share personal information as those terms are defined by the CCPA); and

  • The right not to be discriminated against for exercising these rights.

Shine the Light: Under California Civil Code Section 1798.83, California residents may request information about personal information we disclosed to third parties for their direct marketing purposes in the prior calendar year. We do not disclose personal information to third parties for their own direct marketing purposes.

To submit a request, contact us using the information in Section 12. We will verify your identity before responding. You may use an authorized agent to submit a request on your behalf.

10. Children's Privacy

The Site is intended for businesses and adults. It is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the Effective Date above. If we make material changes, we may provide additional notice, such as a notice on the Site or by email. Your continued use of the Site after changes are posted means you accept the updated Policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Lumivex LLC

5665 Power Inn Rd Suite 142

Sacramento CA 95824

Email: info@lumivexusa.com

Phone: 916-837-8869